Operational Excellence

Lean Manager Certification for Services

Productivity, Inc. and The Ohio State University Fisher College of Business are offering a new certification program - The Lean Manager Certification Program for Service (LMAC-Service). This program was designed for administrative and service industry professionals who are interested in learning how to achieve sustainable improvement in organizational performance and capability. This highly interactive fully accredited three-week educational program will provide participants with lean principles and tools through a combination of group exercises, discussion sessions and simulations.

With increasingly competitive global markets, the organizations that will succeed are those capable of providing outstanding service. The winners will have the capacity to meet today’s challenges as they prepare for tomorrow’s. That means the status quo is not good enough. It has become even more important to transform into an organization with a clear strategy and effective processes with the people capable of responding better to customers by…

• Solving critical strategic and operational problems – systematically and innovatively.

• Reducing complexity and lead time to improve long term customer satisfaction.

The results for your business: longevity and profitability.

Program Requirements and Information

To qualify, all participants must have a management sponsor who will attest to the results achieved in the assignments completed back in their own facilities. Participants must be affiliated with a manufacturing or service organization actively pursuing process improvement techniques.

Participants who successfully complete the three-week training and mentoring program, pass the certification exam, and demonstrate successful implementation in their own facility are certified by Productivity Inc. and the Fisher College of Business as Lean Managers and earn 12 CEUs.

Faculty:

• Jurriaan de Jong - Faculty Liaison, Senior Lecturer, Operations and Business Analytics Department
• David Veech - Senior Lecturer, Operations and Business Analytics Department
• Catherine Converset - Productivity Europe

Program participants will:

• Perform as a principal change agent.
• Lead organization-wide improvement tied to strategic goals.
• Assess the current state, establish baselines, and determine remedial actions.
• Create detailed transformation plans based on a value stream perspective.
• Guide, mentor, and coach project managers, department managers, and team leaders in the use of specific improvement tools and methods.